FAQs

Order Status & Tracking

You will receive an email and SMS confirmation from De Autumn once your order is successfully placed. The email will include all the details related to your ssssorder.

Can I modify the shipping address of my order after it has been placed?

The shipping address of your order can only be modified if it hasn't been packed yet. To change the address, contact our Customer Care team at support@deautumn.com or WhatsApp +91 7253984093

How should I store jewelry?

Our microfiber pouch is perfect for protecting your jewelry. It prevents scratches and tarnishing, keeping your items safe and secure. Just store your jewelry inside when not in use to maintain its quality and appearance.

Can I use De Autumn's product on daily basis.
De Autumn anti-tarnish feature, you can confidently wear your jewelry daily without concerns about it losing its shine or luster over time.

I just cancelled my order. When will I receive my refund?

"For all prepaid orders, the refund shall reflect in the source account within 5-7 business days.
If you had placed the order using Cash on Delivery, there is no amount to be refunded at our end as you haven’t paid for the order yet."

What delivery methods do you use?
We use leading courier companies such as Bluedart, Xpressbees, Ecom Express, Delhivery & DTCT for shipments in India. All international orders are sent through Amarex international .